Ordering and sizing guide

At Faydz Customz, we want to ensure you get the perfect fit and a hassle-free ordering experience. As a 100% Kiwi owned and operated online shop, we produce bespoke custom clothing tailored to your needs. Find everything you need to know about garment sizing, our step-by-step process, turnaround times, and order policies below.

Frequently asked questions

Got questions about placing an order or picking your size? Explore our most common queries below to make ordering custom apparel easy and clear.

How do your custom garments fit compared to standard NZ sizes?

Our garments generally follow standard New Zealand sizing. However, fit can vary depending on the specific brand, garment style, and fabric. Some items offer a more fitted profile, while others feature a relaxed or oversized cut. We recommend checking individual size charts before ordering. Top sizing tip: If you are between sizes, prefer a looser feel, or feel unsure, we suggest sizing up one size.

What measurements should I take to find the right size?

To ensure the best possible fit, grab a tape measure and check:

  • Chest/Bust: Measure around the fullest part, keeping the tape level.
  • Waist: Measure around your natural waistline.
  • Hips: Measure around the widest part of your hips.
  • Shoulders: Measure across from one shoulder tip to the other.
  • Length: Measure from the highest point of your shoulder down to your preferred hemline.

How does the custom ordering process work from start to finish?

Ordering custom clothing with us is simple and streamlined:

  1. Choose your gear: Select your garment style, colour, and size from our online range.
  2. Upload your design: Provide your artwork, logo, or design idea at checkout. Need a design? We can help craft one!
  3. Design & quotation: We review the details, verify pricing, and discuss any required tweaks.
  4. Design approval: We send an electronic proof for you to confirm placement, colours, and layout. We never print without your go-ahead.
  5. Production begins: Your gear is personalised and prepared for dispatch.

How long will my order take to produce?

Every item is custom-crafted with care. Production timeframes start once payment is confirmed and artwork is approved:

  • DTF printed garments: Approximately 3 business days.
  • Custom embroidery: Approximately 3 business days.
  • Bulk & group orders: Approximately 10–20 business days, depending on quantity and complexity.

What are your delivery timeframes across New Zealand?

Once dispatched via courier, estimated transit times are:

  • North Island: 1–3 business days.
  • South Island: 5 business days.
  • Rural addresses: Please allow an extra 1–3 business days.

Note: Courier times are estimates and may shift during peak holiday seasons or severe weather.

Can I change my order or exchange an item if it doesn't fit?

Because all garments are bespoke and custom printed or embroidered to your specifications, we cannot offer exchanges or refunds for incorrect sizes chosen. Please consult our sizing guides prior to ordering. If you need to modify an order, contact us immediately. We can adjust details before proof approval, but once production has commenced or blanks are purchased, modifications and cancellations may not be possible or may incur fees.

Ready to bring your custom designs to life?

From individual printed tees to complete team apparel and embroidery, Faydz Customz has you covered. Explore our customisation services today and get started on your gear.